Policies
Shipping Information
All orders that are in stock ships within 48 hours. If for some reason we do not have an item in stock we will ship it the same day it comes in. Your credit card will not be charged until your item ships. Drop ship orders will be charged a soon we process your order.
Drop ship items email itemavailability@decorglamour.com to see standard lead times
To check stock email us itemavailability@decorglamour.com
Return Policy
To return a product, you must email us for a Return Authorization number (RA#)
or calling toll free our Customer Service at 866.239.8399. You can only request
a RA# within 30 days after you receive shipment. Please make sure you write
this number on the outside of the box you send back to us. Returns without an
RA# may be refused and/or subject to a 50% restocking fee.
You must return products within 30 days after the RA# is issued. ITEMS MUST
BE RETURNED UNUSED AND IN THEIR ORIGINAL PACKAGING AS SHIPPED BY DecorGlamour.com.
ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.
In the event of a returned item the customer will NOT get credit for the initial
free shipping and it is the customers responsibility to ship the product back
to us via any common carrier insured.
There is a 25% restocking fee on merchandise returned for any reason other than
a product defect or damage.
Custom orders can not be returned. At the time you place your order we will
notify you if the item is a custom order.
If you have any further questions regarding shipping or returns, please call
us at 866.239.8399
Restocking Fee
There is a 25% restocking fee on merchandise returned for any reason other than
a product defect or damage.
Any items that are returned without a return authorization will be charged 50%
restocking fee.
Returns received 30 days after an RA is issued will incur a 50% restocking fee.
Shortages/Damages/Defects
You must inspect your package immediately upon receipt for shortages (did not
receive all the items listed on the packing slip that show as shipped), damages
or defects. You must notify us within three (5) days of receipt of any shortages,
damages or defects.
If your product is received damaged or defective we will take one of the following
actions:
send a certified technician out to your home to inspect, and, if necessary,
repair or replace the product at our expense; or provide you with a Return Authorization
number (RA#) so that you can return the product at our expense.
If the certified technician determines that your product was not damaged or
defective or if you returned the product and upon our inspection we determine
the product is not damaged or defective, YOU MAY BE CHARGED FOR THE SERVICE
CALL AND/OR SHIPPING PLUS A 25% RESTOCKING FEE.
Refused Merchandise
Any standard shipped orders will automatically be charged the cost of shipping.
Any LTL refused deliveries will be automatically charged a $149.00 fee for shipping
and handling.
Order Cancellation Policy
You may cancel your order, for any reason, and receive a full refund provided
your order has not been added to the shipping queue or shipped by either ourselves
or the distributor. Typically, most orders are shipped the same day they are
received. Our customer service representatives can inform you of the status
of your order and advise you whether or not the order can be cancelled for a
full refund. Once an item is shipped or added to the shipping queue by either
us or the distributor the terms of our returns policy will take effect.
In some cases a custom, special order item may be non-returnable and/or non-cancelable.
115% Match Policy
Décor Glamour guarantees lower prices than any other online specialty home shopping dealer, and we do everything in our power to ensure that you're not paying too much for your purchase. That's why we offer our 115% Low Price Guarantee.
If you find a lower advertised price (including shipping, handling and taxes if applicable) on the *same item, simply let us know and we'll gladly meet that price and beat it by an additional 15% of the difference!
The items must meet the following criteria to qualify:
- The product is in stock and available for immediate shipment from the competitor.
- The product is not a close out, discontinued or clearance item.
- The advertised price is from an authorized U.S. retailer**
- The price is a published price and/or you have a written quotation from a competitor. Verbal price quotes are not acceptable.
- The Low Price Guarantee cannot be applied to previous orders; it only applies to new orders or to open quotes. No refunds will be given once your order is placed.
Please make sure you have the complete URL (address) of the competitor's web site, along with your name, phone number, and the details of the price difference so that we can help you as quickly as possible.
You may also email the information to sales@decorglamour.com and we will respond to your inquiry as soon as possible. To take advantage of our low price guarantee with a U.S. retail store printed advertisement, you can mail a copy of the ad along with the above information to:
Décor Glamour
1236 49th St.
Brooklyn, NY 11219
.
Additional Terms & Conditions
The Low Price Guarantee cannot be used in conjunction with any other coupon or project pricing offer, nor does it apply to limited-quantity offers, manufacturer's rebates, closeouts, clearances, special, sale, or limited-time discounts, bulk quantity items, or typographical errors. Offer does not include wholesale or "trade," contract or manufacturer direct pricing, or below wholesale cost pricing.
(*) "Same" is defined as an item of the same styling and product by the same manufacturer. Products must be first quality, all new, factory-sealed, of the same brand, style, and SKU.
(**) Décor Glamour reserves the right to determine which offers are from authorized retailers. In the event that Décor Glamour determines that the competitor's offer does not qualify for the 115%Low Price Guarantee, you will be notified within 14 days.
Privacy StatementWe respect your privacy!
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.
Security
Secure Sockets Layering (SSL)
Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone.
Warning about Fraudulent Emails
"Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.
Safe Shopping Guarantee
Our security measures are designed to prevent anyone from stealing and using your credit card number. In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under the Fair Credit Billing Act, if your credit card is used without your authorization, your liability for those fraudulent charges cannot exceed $50. So, if someone steals your credit card or your credit card number, your liability is limited to $50 no matter how much the thief charges to your account. If your credit card provider does hold you liable for any part of this $50, we will cover the entire liability for you, up to the full $50.
We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at our website while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
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