Shipping Information
All orders that are in stock ships within 48 hours. If for some reason we do not have an item in stock we will ship it the same day it comes in. Your credit card will not be charged until your item ships. Drop ship orders will be charged a soon we process your order.
Drop ship items email itemavailability@decorglamour.com to see standard lead times
To check stock email us itemavailability@decorglamour.com

Return Policy
To return a product, you must email us for a Return Authorization number (RA#) or calling toll free our Customer Service at 866.239.8399. You can only request a RA# within 30 days after you receive shipment. Please make sure you write this number on the outside of the box you send back to us. Returns without an RA# may be refused and/or subject to a 50% restocking fee.
You must return products within 30 days after the RA# is issued. ITEMS MUST BE RETURNED UNUSED AND IN THEIR ORIGINAL PACKAGING AS SHIPPED BY DecorGlamour.com. ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.
In the event of a returned item the customer will NOT get credit for the initial free shipping and it is the customers responsibility to ship the product back to us via any common carrier insured.
There is a 25% restocking fee on merchandise returned for any reason other than a product defect or damage.
Custom orders can not be returned. At the time you place your order we will notify you if the item is a custom order.
If you have any further questions regarding shipping or returns, please call us at 866.239.8399

Restocking Fee
There is a 25% restocking fee on merchandise returned for any reason other than a product defect or damage.
Any items that are returned without a return authorization will be charged 50% restocking fee.
Returns received 30 days after an RA is issued will incur a 50% restocking fee.

Shortages/Damages/Defects
You must inspect your package immediately upon receipt for shortages (did not receive all the items listed on the packing slip that show as shipped), damages or defects. You must notify us within three (5) days of receipt of any shortages, damages or defects.
If your product is received damaged or defective we will take one of the following actions:
send a certified technician out to your home to inspect, and, if necessary, repair or replace the product at our expense; or provide you with a Return Authorization number (RA#) so that you can return the product at our expense.
If the certified technician determines that your product was not damaged or defective or if you returned the product and upon our inspection we determine the product is not damaged or defective, YOU MAY BE CHARGED FOR THE SERVICE CALL AND/OR SHIPPING PLUS A 25% RESTOCKING FEE.

Refused Merchandise
Any standard shipped orders will automatically be charged the cost of shipping. Any LTL refused deliveries will be automatically charged a $149.00 fee for shipping and handling.

Order Cancellation Policy
You may cancel your order, for any reason, and receive a full refund provided your order has not been added to the shipping queue or shipped by either ourselves or the distributor. Typically, most orders are shipped the same day they are received. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is shipped or added to the shipping queue by either us or the distributor the terms of our returns policy will take effect.
In some cases a custom, special order item may be non-returnable and/or non-cancelable.

115% Match Policy
Décor Glamour guarantees lower prices than any other online specialty home shopping dealer, and we do everything in our power to ensure that you're not paying too much for your purchase. That's why we offer our 115% Low Price Guarantee.
If you find a lower advertised price (including shipping, handling and taxes if applicable) on the *same item, simply let us know and we'll gladly meet that price and beat it by an additional 15% of the difference!
The items must meet the following criteria to qualify:

• The product is in stock and available for immediate shipment from the competitor.
• The product is not a close out, discontinued or clearance item.
• The advertised price is from an authorized U.S. retailer**
• The price is a published price and/or you have a written quotation from a competitor. Verbal price quotes are not acceptable.
• The Low Price Guarantee cannot be applied to previous orders; it only applies to new orders or to open quotes. No refunds will be given once your order is placed.

Please make sure you have the complete URL (address) of the competitor's web site, along with your name, phone number, and the details of the price difference so that we can help you as quickly as possible.
You may also email the information to sales@decorglamour.com and we will respond to your inquiry as soon as possible.  To take advantage of our low price guarantee with a U.S. retail store printed advertisement, you can mail a copy of the ad along with the above information to:
Décor Glamour
1236 49th St.
Brooklyn, NY 11219

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Additional Terms & Conditions
The Low Price Guarantee cannot be used in conjunction with any other coupon or project pricing offer, nor does it apply to limited-quantity offers, manufacturer's rebates, closeouts, clearances, special, sale, or limited-time discounts, bulk quantity items, or typographical errors. Offer does not include wholesale or "trade," contract or manufacturer direct pricing, or below wholesale cost pricing.
(*) "Same" is defined as an item of the same styling and product by the same manufacturer. Products must be first quality, all new, factory-sealed, of the same brand, style, and SKU.
(**) Décor Glamour reserves the right to determine which offers are from authorized retailers. In the event that Décor Glamour determines that the competitor's offer does not qualify for the 115%Low Price Guarantee, you will be notified within 14 days.