Free Shipping

on orders over $99.99

Call us

(866) 239-8399

(718) 977-5005

Policies 

Shipping Information 
All orders that are in stock ships within 48 hours(some brands may exclude). If for some reason we do not have an item in stock we will ship it the same day it comes in. Your credit card will not be charged until your item ships. Drop ship orders will be charged a soon we process your order. 
Drop ship items email itemavailability@decorglamour.com to see standard lead times 
To check stock email us itemavailability@decorglamour.com

Return Policy 
To return a product, you must email us for a Return Authorization number (RA#) or calling toll free our Customer Service at 866.239.8399. You can only request a RA# within 30 days after you receive shipment. Please make sure you write this number on the outside of the box you send back to us. Returns without an RA# may be refused and/or subject to a higher% restocking fee.

Custom orders cannot be canceled after 24 hours of placing the order and can not be returned, all cancelation has to be in writing from us with a confirmation that your order has been canceled. 

You must return products within 30 days after the RA# is issued. ITEMS MUST BE RETURNED UNUSED AND IN THEIR ORIGINAL PACKAGING AS SHIPPED BY DecorGlamour.com. ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.
In the event of a returned item the customer will NOT get credit for the initial free shipping and it is the customer’s responsibility to ship the product back to us via any common carrier insured.


There is a 25-35% restocking fee on merchandise returned for any reason other than a product defect or damage.


If you have any further questions regarding shipping or returns, please call us at 866.239.8399

Restocking Fee 
There is a 25-35% restocking fee on merchandise returned for any reason other than a product defect or damage.
Any items that are returned without a return authorization will be charged higher% restocking fee.
Returns received 30 days after an RA is issued will be refused.

Shortages
You must inspect your package immediately upon receipt for shortages (did not receive all the items listed on the packing slip that show as shipped),

Damages/Defects 

For regular shipping E.G.UPS or FDEX.

Damages or defects. You must notify us within two (2) days of receipt of any shortages, damages or defects.
If your product is received damaged or defective we will take one of the following actions:
send a certified technician out to your home to inspect, and, if necessary, repair or replace the product at our expense; or provide you with a Return Authorization number (RA#) so that you can return the product at our expense.
If the certified technician determines that your product was not damaged or defective or if you returned the product and upon our inspection we determine the product is not damaged or defective, YOU MAY BE CHARGED FOR THE SERVICE CALL AND/OR SHIPPING PLUS A 25% RESTOCKING FEE.

For LTL Truck Shipments.

Damages or defects. You must refuse the shipment if you are not sure if the item is damaged you can accept the shipment but MOST sign the delivery that the box looks damaged, that’s the only way we can file a claim with the carrier.

 

Refused Merchandise 
Any standard shipped orders will automatically be charged the cost of shipping. Any LTL refused deliveries will be automatically charged a $149.00 fee for shipping and handling.

Order Cancellation Policy 

You may cancel your order, for any reason, and receive a full refund provided your order has not been added to the shipping queue or shipped by either ourselves or the distributor. *Typically, most orders are shipped the same day they are received. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is shipped or added to the shipping queue by either us or the distributor the terms of our returns policy will take effect. In some cases a custom, special order item may be non-returnable and/or non-cancelable.

*All Maax item are custom items and can not be canceled after 24 hours of placing your order and cannot be returned at all.

*Myson European towel warmers are custom and can not be canceled after 24 hours of placing your order they have a 25% cancelation fee if you have to cancel.

-->